Around half the practices in the UK are accredited under the RCVS voluntary Practice Standards Scheme, which quality assures practices and their facilities.
Some practices choose not to be inspected and accredited. Accredited practices, like ours, display the RCVS Accredited Practice logo which is your guarantee of top quality care – even when you have to leave your pet with us.
The RCVS Inspectors check everything from who is caring for our pets on site overnight, to how we treat our clients and how we monitor and audit our patient care. We are checked at regular intervals and have ‘spot’ checks from time to time.
The experience our clients and their pets have when we are caring for them is so important to us. We are really pleased that :
- over 99.8%* of clients said our vets listened to their concerns, examined their pet, and explained things clearly
- over 99.4%* of clients found our welcome team, nurses and pet health counsellors knowledgeable and courteous
- over 99.5%* of clients said they found our premises clean, odour free, safe, and professional in appearance
- over 96.1%* of clients said they we seen on time or within an acceptable time frame
- over 97.8%* of clients said they received value for the fees they paid
- over 99.4%* of clients would recommend us to others
Some of our clients comments are shown below.
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Now offering free client education evenings – Take a look here for a full list of topics and dates!
The vet was very professional in handling our cat making her feel at ease
LM, Woodford Halse Veterinary Surgery, 27th October 2015
The online booking system worked well and was followed up by a phone call from a member of staff.
SB, West Bar Veterinary Hospital, 25th October 2015
Celia at the Woodford Halse surgery is particularly helpful and friendly and is a true asset to the practice.
DF, Woodford Halse Veterinary Surgery, 24th October 2015
Satisfactory in all respects thank you
AT, West Bar Veterinary Hospital, 22nd October 2015
Three members of staff on duty all very efficient and helpful, Carol who had taken my original call had all the paperwork ready and Alice, the Vet was absolutely charming.
CS, West Bar Veterinary Hospital, 20th October 2015
We were more than satisfied with the service we received over the last few years.
FH, West Bar Veterinary Hospital, 20th October 2015
Celia and Richard were helpful and friendly as usual always a pleasure to see them both
SE, Woodford Halse Veterinary Surgery, 16th October 2015
All the staff are very professional.
PN, West Bar Veterinary Hospital, 16th October 2015
Very pleased with service for W
CS, Woodford Halse Veterinary Surgery, 15th October 2015
We are always delighted with the veterinary care we have received
LS, West Bar Veterinary Hospital, 9th October 2015
*Last update November 2015. All data held on file. Client comments are anonymised and used in accordance with our