Summary
- All services are being provided as normal at all sites except Adderbury
- Telephone ahead to order food, medication or make appointment
- Telephone reception again on your arrival and follow instructions
- Please maintain social distance and use wear a face mask
- It is likely you will not be able to accompany your pet into the practice
- If you use a smartphone download our PetsApps application
Full Response
We would like to take this opportunity to inform you of some steps we are taking to follow government guidelines, and look after our clients and staff, in the current Coronavirus (COVID-19) outbreak.
Currently our practice is providing our clients with all veterinary services including companion animal care, farm animal care, emergency services, public health and disease surveillance activities.
We intend to continue provide these services.
Medicines availability is currently normal and we would ask that clients do not ‘stockpile’ medicines for their pet. If you require medicines for your pet we would ask that you contact the practice by telephone or using our PetsApp smartphone application to place your order and do not just turn up at the practice.
Our usual opening hours may vary during the current situation – please arrange all visits to the practice by telephone or PetsApp first.
At our practice sites we have introduced social distancing procedures, extra cleaning measures and our staff are taking precautionary measures such as regular and thorough hand washing / sanitisation. Our staff are also wearing face masks and face shields as appropriate
We will continue to update our policies as per government guidelines.
We would politely request that visitors wash their hands (in accordance with current NHS guidelines) prior to visiting the practice, and we would also recommend that this is carried out on returning home.
If you have been advised to bring your pet to us we would ask that pets are accompanied by just one person where possible and clients arrive at their allotted appointment time and not before.
Please ensure you carry a fully charged mobile telephone with you so that you can contact our team on arrival on site who will advise you of the measures we have in place for your protection, the protection of our staff and our communities more widely.
If you are asked to enter the reception vestibule ( to complete paperwork or collection medication for example) please wear your face mask, please use the hand sanitiser provided, follow the directions of our reception team and maintain ‘social distancing’ measures.
If you are asked to remain in the carpark whilst waiting for our team please remain in your vehicle until approached.
Please note that it is your responsibility to ensure that your pet is securely keep on a lead or in a basket or carrier. Where possible dogs should also be secured on a snugly fitting harness.
In the current situation you will not be able to accompany your pet into the premises.
At your appointment time we will discuss your pets condition with you either over the telephone or at a safe distance outside. We may then take your pet into the building for assessment and treatment. We will then speak to you again with our opinion and advice and treatment recommendations.
We would respectfully ask that at the end of the consultation that you telephone our reception team to make payment. Where possible we ask that payment is made by card over the telephone.
We are aware that it is becoming increasingly likely that some of our clients may be in a position of self-isolation. If your pet is unwell but you have are isolating we would kindly ask you to call us first to discuss your pets symptoms. You can reach us 24-hours and day, and 7 days a week on 01295 262332.
We may also be able to post or deliver medication to you if you are unable to come into the practice to collect it. Standard postage and packaging fees will apply. Please note that medication is posted by Royal Mail entirely at the owner’s risk. ‘Insured’ Royal Mail options are also available.
We understand it is a worrying time but please rest assured you and your pet will still receive the best attention.
The current advice from the World Health Organisation is that there is no evidence that pets can be a source of infection, nor evidence that companion animals can spread Covid-19 to people.
(December 2020)
