We would like to take this opportunity to inform you of some steps we are taking to follow government guidelines, and look after our clients and staff, in the current Coronavirus (COVID-19) outbreak.
Currently our practice is providing our clients with necessary and essential services including companion animal care, farm animal care, emergency services, public health and disease surveillance activities.
We intend to continue provide these services. Certain routine procedures can be safely postponed whilst the current situation exists. These routine procedures include annual vaccination of healthy adult dogs and cats, weight clinics and ‘puppy classes’.
Medicines availability is currently normal and we would ask that clients do not ‘stockpile’ medicines for their pet. If you require medicines for your pet we would ask that you contact the practice by telephone initially to place your order and do not just turn up at the practice. Please note that unused medicines cannot be returned to the practice for a refund but will will dispose of them for you.
Our usual opening hours may vary during the current situation – please arrange all visits to the practice by telephone first.
At our practice sites we have introduced extra cleaning measures and our staff are taking precautionary measures such as regular and thorough hand washing. We will continue to update our policies as per government guidelines.
We would politely request that visitors wash their hands (in accordance with current NHS guidelines) prior to visiting the practice, and we would also recommend that this is carried out on returning home.
We would also ask that you telephone ahead to arrange an appointment for your pet.
If you have been advised to bring your pet to us we would ask that pets are accompanied by just one person where possible and clients arrive at their allotted appointment time and not before.
Please ensure you carry a fully charged mobile telephone with you so that you can contact our team on arrival on site who will advise you of the measures we have in place for your protection, the protection of our staff and our communities more widely.
If you are asked to enter the reception vestibule ( to complete paperwork or collection medication for example) please use the hand sanitiser provided, follow the directions of our reception team and maintain ‘social distancing’ measures where possible
If you are asked to remain in the carpark whilst waiting for our team please remain in your vehicle until approached.
Please note that it is your responsibility to ensure that your pet is securely keep on a lead or in a basket or carrier. Where possible dogs should also be secured on a snugly fitting harness.
In the current situation you will not be able to accompany your pet into the premises.
At your appointment time we will discuss your pets condition with you either over the telephone or at a safe distance. We may then take your pet into the building for assessment and treatment. We will then speak to you again with our opinion and advice and treatment recommendations.
We would respectfully ask that at the end of the consultation that you telephone our reception team to make payment. Where possible we ask that payment is made by card over the telephone.
We are aware that it is becoming increasingly likely that some of our clients may be in a position of self-isolation. If your pet is unwell but you have are isolating we would kindly ask you to call us first to discuss your pets symptoms. You can reach us 24-hours and day, and 7 days a week on 01295 262332.
We may also be able to post or deliver medication to you if you are unable to come into the practice to collect it. Standard postage and packaging fees will apply. Please note that medication is posted by Royal Mail entirely at the owner’s risk. ‘Insured’ Royal Mail options are also available.
We understand it is a worrying time but please rest assured you and your pet will still receive the best attention.
The current advice from the World Health Organisation is that there is no evidence that pets can be a source of infection, nor evidence that companion animals can spread Covid-19 to people.